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SHIPPING & RETURNS

Shipping Policy

At Empie Badge Works, we prioritize your satisfaction with our unique badges. We offer local pickup for all orders, ensuring that your custom transit-inspired badges are in your hands as quickly as possible. Our badges are crafted for durability, and we maintain transparent shipping practices to build trust. Our packaging is designed to keep your badges safe while being eco-friendly.

Return & Exchange Policy

We want you to love your purchase! If for any reason you are not completely satisfied with your custom badge, please reach out to us directly. We will work with you to address any concerns, whether it's a change of mind or dissatisfaction with the product. Our policy is straightforward to ensure you feel confident when ordering, as we value your trust and support.

FAQ
Shipping & Returns

Store Policy

Payment Methods 

Order Eligibility & Pickup Policy

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Please review our policies to ensure you are eligible to order:

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  1. Policy Agreement: By placing an order, you agree to these policies. Non-compliance will result in order denial or cancellation.

  2. Restricted Access: To prevent conflict of interest and protect internal branding, no external or non-MTA personnel orders are permitted. This product is designed solely for internal recognition and use by MTA bus operators.

  3. Local Pickup Only: All badge orders are for local pickup at designated MTA depot locations. We do not ship badges to ensure exclusive distribution to MTA staff only.

  4. Eligibility: Custom badge orders are strictly limited to active employees or Retirees of MTA New York City Transit. Orders will require verification (e.g., badge number, BSC ID# or employee ID) before confirmation.

  5. Verification at Pickup: Upon pickup, individuals must show valid MTA identification to confirm eligibility. No badge will be released without proper ID confirmation....AND THAT MEANS NONE!!!!.....NO REFUND WILL BE GIVEN, SO DON'T TRY IT!

  6. Conduct & Safety: Customers must adhere to depot rules and respect the safety of staff and facilities during pickup. Any inappropriate conduct may result in order cancellation and potential restriction from future orders.

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